Privacy Policy neco4d —
Your Personal Data Protection

Neco4d ("we", "Platform", or "company") is fully committed to protecting the privacy and personal data of every member who uses our platform. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information when you register, use, or simply browse the neco4d website.

This policy is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and forms part of the overall agreement between you and neco4d. By registering an account or using any of our services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy.

We want you to feel comfortable and confident that your personal information is in safe hands. We encourage you to read this document carefully in its entirety. If any section causes confusion or raises questions, our customer support team is available to assist you at any time.

To provide a safe, fair, and well-regulated service, neco4d needs to collect certain categories of personal data from its members. The data we collect falls into two main categories:

Data you provide directly:

• Full name as it appears on a valid identification document
• Date of birth and gender
• Active email address
• Mobile number registered in Malaysia
• Current residential address
• Bank account or digital wallet details (for processing deposits and withdrawals)
• Copy of identity document (MyKad / Passport) for the KYC verification process

Data collected automatically:

• IP address and geographic location information (country/city level)
• Web browser type, operating system and device used
• Activity history and gameplay records within the platform
• Deposit and withdrawal transaction records
• Login session data and account activity logs
• Cookie information and device identifiers

Neco4d collects your personal data through several different channels, depending on how you interact with our platform:

• Account Registration: When you complete the registration form, basic information such as your name, email, and phone number is collected directly.
• KYC Verification: When you submit identity documents for verification purposes to enable a withdrawal.
• Financial Transactions: Every deposit and withdrawal made through the platform automatically records the details of that transaction.
• Customer Support: When you contact our team via live chat or email, the content of that conversation may be retained for service quality purposes.
• Cookies and Tracking Technologies: Our platform uses session cookies and persistent cookies to identify user sessions and personalize your experience.
• Third Parties: In certain cases, we may receive information from payment providers or identity verification service providers that we use.

Neco4d uses collected personal data solely for legitimate and reasonable purposes. Below is a complete list of how your data is used:

• Account Management: Creating, managing and maintaining your account on the neco4d platform, including processing login requests and password changes.
• Transaction Processing: Verifying and processing all your deposits and withdrawals through your chosen payment method such as FPX, DuitNow or Touch 'n Go eWallet.
• Identity Verification (KYC): Ensuring every member is a real individual who meets the age and eligibility requirements set by the relevant authorities.
• Platform Security: Detecting and preventing fraud, money laundering, duplicate account creation and any suspicious activity.
• Service Communications: Sending you important notifications regarding your account, transactions, promotions and policy changes.
• Service Improvement: Analyzing usage patterns to improve the user experience, platform performance and game offerings.
• Legal Compliance: Meeting legal obligations, including reporting required by Malaysian authorities.
• VIP Programme and Promotions: Personalizing bonus offers and promotions based on your gaming activity and preferences.

Neco4d understands that the confidentiality of your personal data is paramount. We only share your data with third parties in limited and necessary circumstances, namely:

• Payment Service Providers: Financial institutions and digital wallet providers that process your deposit and withdrawal transactions require minimum financial information necessary to complete the transaction.
• Game Providers: Game providers partnered with neco4d may receive gameplay session information required for the technical operation of those games.
• Identity Verification Provider: Third-party services we use to verify the authenticity of identity documents during the KYC process.
• Relevant Authorities: Malaysian government agencies, regulatory bodies, or law enforcement authorities when required to do so by law or court order.
• Professional Advisors: Lawyers, accountants or auditors bound by their professional confidentiality obligations.

All third parties that receive your data from neco4d are bound by strict confidentiality agreements and are only permitted to use that data for the specific agreed purposes. We do not share your data for any other reason.

Neco4d implements comprehensive technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your browser and neco4d's servers is encrypted using the latest TLS/SSL protocols, ensuring no third party can intercept or read your communications.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 encryption standards.
• Strict Access Control: Only authorised staff with a legitimate business need may access your personal data, and every access is recorded in an audit log.
• Continuous Monitoring: Our automated monitoring system detects any suspicious activity or unauthorized access attempts 24 hours a day, 7 days a week.
• Periodic Security Testing: The neco4d platform undergoes regular penetration testing and security audits conducted by independent security experts.
• Two-Factor Authentication: neco4d offers two-factor authentication (2FA) for an added layer of protection on your account.

The neco4d platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. We use several types of cookies:

• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login session while browsing the platform.
• Persistent Cookies: Cookies stored on your device for a longer period. They help us recognize you as a returning user and restore your preferences.
• Analytics Cookies: Used to understand platform usage patterns on an aggregated and anonymised basis for service improvement purposes.
• Security Cookies: Helps detect and prevent fraudulent activity and ensures the integrity of user sessions.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the neco4d platform and your overall user experience.

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by neco4d. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 21 business days.

Neco4d retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for a reasonable period thereafter to allow any pending transaction settlements to be completed.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legislation and tax reporting requirements.
• KYC Documents: Retained for the period required under applicable anti-money laundering legislation.
• Communication Logs: Support chat records and emails are retained for 2 years for reference and quality control purposes.
• Closed Account Data: Following account closure, your data is retained for the minimum period required by law before being securely deleted.

The neco4d platform may contain links to or be integrated with third-party services such as payment providers, game suppliers, and identity verification providers. Please note that:

• Each third-party provider integrated with neco4d has its own privacy policy governing how they handle the data they collect.
• Neco4d is not responsible for the privacy practices of third parties that are outside our direct control.
• We conduct due diligence on all third-party partners to ensure they meet adequate data protection standards before we share any user data with them.
• Legally binding data processing agreements are signed with all third-party vendors that handle neco4d users' personal data on our behalf.

Neco4d is a gaming platform intended exclusively for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal data relating to minors.

If we discover or become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who have reason to believe their child has provided data to neco4d should contact us immediately through our customer support channels.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our Data Protection Officer team is ready to assist:

• Privacy Email: [email protected] (please state "Privacy Inquiry" in the email subject line)
• 24/7 Live Chat: Via the chat icon located at the bottom corner of the neco4d website
• Target Response Time: We aim to respond to all privacy-related inquiries within 14 business days

If you are not satisfied with our response, you have the right to submit a complaint to Malaysia Department of Personal Data Protection which is the responsible regulatory authority under PDPA 2010. However, we always endeavor to resolve any concerns internally first.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this document will always indicate the latest version in effect.